Data Deletion Instructions
Last updated: August 9, 2026
This page explains how to request deletion of data held by Ekamra Labs in
connection with GetInstaLead, what will be deleted, and how long it takes.
Deletion is available to everyone, at any time, at no cost, regardless of where
you live.
If you are a Customer (you have an account with us)
Option 1 — delete from your account settings
- Sign in at [CONFIRM: app URL]
- Go to Settings → Account
- Select Delete Account
- Confirm
Option 2 — email us
Email privacy@getinstalead.com from the address registered to your account,
with the subject line Delete My Data.
Option 3 — remove our app from Instagram
- Open Instagram and go to Settings → Website Permissions → Apps and Websites
- Find GetInstaLead and select Remove
Removing the app revokes our access immediately. We also receive a signal from
Meta and begin deletion automatically.
What gets deleted
- Your account: name, email, and login credentials
- Your business configuration: program details, pricing, qualification criteria
- Your Instagram access token and connected account details
- All conversation transcripts from your connected Instagram account
- All lead records generated through your account
- Booking records created by the Service
- Corrections and training feedback you provided
- Your WhatsApp connection details, if any
What we keep, and why
- Billing and invoice records — retained as required by Indian tax law.
These contain your business name, address, and transaction amounts. No
conversation content.
- Security and audit logs — retained for 12 months for fraud prevention.
These contain IP addresses and timestamps. No conversation content.
Nothing retained is used for any purpose other than the legal obligation
requiring it.
How long it takes
Deletion begins immediately. All data is removed from our active systems within
7 days and from encrypted backups within 30 days.
You receive email confirmation when deletion completes.
If you are a Lead (you messaged a customer and want your data removed)
You do not need an account with us, and you do not need to contact the
customer.
How to request deletion
Email privacy@getinstalead.com with the subject line Delete My Data, and
include:
- Your Instagram username (for example
@yourhandle)
- The Instagram account of the customer you messaged, if you know it
We need the username to locate your records. We may ask you to verify that you
control the account before deleting, to prevent someone else deleting your data.
What gets deleted
- Your Instagram user ID and username as stored by us
- The full text of your conversation with the customer's AI assistant
- Any information you provided during the conversation — name, contact details,
goals, availability
- Your phone number, if you opted in to WhatsApp reminders
- Any booking record we created for you
What we cannot delete
- Messages in the customer's Instagram inbox. These live on Meta's servers and
belong to the conversation between you and the customer. To remove them, delete
the conversation in your own Instagram app or contact Meta.
- Anything the customer saved elsewhere, such as in their own notes or calendar.
Contact the customer directly for that.
How long it takes
Within 7 days of verifying your request, and within 30 days from backups.
We email confirmation when it is done.
Stopping messages without deleting your data
If you only want the AI to stop messaging you, reply STOP in the conversation.
This is honoured immediately and permanently — we will not message you again from
that customer's account.
You may do this without requesting deletion. If you want both, reply STOP and then
email us.
If you do not receive a response
If we have not responded within 30 days, contact our Grievance Officer:
[CONFIRM: name]
grievance@getinstalead.com
Ekamra Labs
UDYAM-KR-03-0740108
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